Refund policy

We understand and appreciate that you've chosen to spend your hard earned bucks at our small shop. We applaud your for supporting small & local.

Our return policy was created with many things in mind, including industry standards. Please see below:

For live plants:

All live plants are final sale. We encourage you to do your own research and ask questions before you invest in a plant. We're here to help (even if you don't end up purchasing from us) we want you to have success in your urban jungle. We have stores of knowledge on what is good for east light homes vs. west, beginner plants vs. the divas. There are multitudes of information out there to find out if the plant you've been eyeing up is the right one for your lifestyle, space, etc.

However, we want you to be happy! So if your plant is showing signs of, dare we say it, death within the first week of purchasing please send us a message a quickly as possible. We'll asses this on a case by case basis. Should we rule that the plant was already summoned by the grim reaper at the time of purchase we'll replace your plant at no charge or you'll be given a store credit.

Please note, we do not exchange, refund, or store credit for plants with pests. We do our very best to quarantine and use natural insecticides to ensure our plants don't contract pests but as we deal with high quantities of plants it's not possible to guarantee.

For hard goods:

All hard goods can be exchanged for store credit within 14 days of purchase as long as the item store bought condition.

For local artisan items:

All items sold by the sill + soil on behalf of artisans, are final sale. Should you have an issue with the item we can and will happily facilitate any conversation between you and said artisans should you wish to speak with them.

For custom projects:

Please contact hello@thesillandsoil.com to discuss.